At Jayeon Beauty Australia, we're committed to ensuring your complete satisfaction with every purchase. Our Returns Policy is designed to provide you with clear guidelines on returning products based on two categories: Change of Mind and Faulty or Defective Items. Please read the following information carefully before initiating the returning process:

• The period for all returns is within 30 days from the date of purchase.  

• To be able to return product, you must provide a valid proof of purchase.

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1. Change of Mind Returns
If you've had a change of mind about your purchase, you have the flexibility to return the product within our return period. 

We offer the following return options for Change of Mind returns:

• Exchange: Swap your product for an alternative item.

• Refund: Refunds are only available if requested before your order is dispatched or before it leaves our store.

Important Notes:

• Items purchased under a SALE or PROMOTIONAL offer are not eligible for returns due to a change of mind.

• Products bought using a COUPON or PROMOTIONAL CODE are also non-returnable in cases of change of mind.

• For reasons of safety and hygiene, certain products like lip makeup, lip care, false eyelashes, nail art, accessories, and beauty tools cannot be returned due to change of mind.

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Return Conditions for Change of Mind:

In order to initiate a return, the item must meet specific criteria. It should be in a condition suitable for resale, meaning it must be unopened, unused, undamaged, and still in its original packaging. If you purchased items as part of a set or multi-item pack, you must return the entire set intact. It's important to ensure that the product is returned exactly as it was received or purchased, including any wrapping or boxes.

Upon receiving the returned item, we will conduct an inspection for quality control and hygiene reasons. If the product has been opened, used, or is no longer in a condition suitable for resale, we regret that we won't be able to provide an exchange or issue store credit.

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For more details on how to initiate a return, please refer to section 3 - "How to Initiate a Return" on this page.

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2. Faulty or Defective Items
If you receive a product that is faulty or defective, such as a broken pump or missing component, please reach out to us within

our return period.

We offer the following return options for Faulty or Defective Items:

• Exchange: Swap the faulty or defective product for a replacement.

• Refund: Obtain a refund for the faulty or defective product.

Please refer to the topic 3 - How to initiate a Return on this page for further information on the returning process.

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3. How to Initiate a Return

Return via Post

To initiate a return via post, please contact us at contact@jayeonbeauty.com.au and provide the following details:

• Order Number

• Date of Purchase

• Item(s) to Return

• Reason for Return

• Photos Identifying Defect (If applicable)

The instructions on how to proceed with the postal return from that point will be provided by email.

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Important Note 1:

For Change of Mind returns via post, an administration fee of $15.00 (which includes the second shipping fee) will apply for exchanges. Please note that products will be inspected upon return for quality control and hygiene purposes. If the product has been opened or used, or if it no longer meets the resalable condition criteria, we regret that we won't be able to process an exchange or issue store credit.

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Important Note 2:

All refunds will be processed using the original payment method. In cases where a Gift Card or eGift Card was used for the purchase, the refund will be issued as another Gift Card. Please note that delivery costs, if applicable, will not be included in the refund, except for faulty or defective products.

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 If you have any questions or require further clarification, please don't hesitate to contact our customer service team at contact@jayeonbeauty.com.au or reach out to us via contact form.